Privacy Policy
At Flyvia, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we look after your personal data when you contact us or use our website, and tells you about your privacy rights and how the law protects you.
1. Information We Collect
We may collect, use, store and transfer different kinds of personal data about you, grouped as follows:
- Identity Data: first name, last name and title.
- Contact Data: email address and telephone number.
- Enquiry Data: travel details such as departure airport, destination, dates, passenger numbers and cabin class that you provide in our enquiry forms.
- Technical Data: internet protocol (IP) address, browser type and version, time zone setting and general location.
2. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly we use it to respond to your enquiry, prepare flight quotes and provide travel assistance. Specifically:
- Where we need to take steps at your request before providing a service.
- Where it is necessary for our legitimate interests and your rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
3. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to those who have a genuine business need to know.
4. Your Rights
Under data protection law you have rights including the right to request access to, correction of, or erasure of your personal data. To exercise any of these rights, please contact us using the details below.
Terms & Conditions
These terms and conditions govern your use of our website and the travel enquiry and booking-assistance services provided by Flyvia Travels Ltd. By submitting an enquiry you agree to these terms.
1. Our Services
We provide flight booking assistance, holiday enquiries and related travel support. Quotes we provide are indicative and subject to availability and final confirmation by the relevant airline or supplier at the time of booking.
2. Quotes & Bookings
- Prices are subject to change until a booking is confirmed and paid for.
- Airline fare rules, baggage allowances and change/cancellation conditions apply to all bookings.
- It is your responsibility to ensure names match travel documents and that travel dates are correct.
3. Passports, Visas & Health
You are responsible for ensuring you hold valid travel documentation, visas and any required health certificates for your journey. We can offer general guidance but cannot be held liable for denied boarding or entry.
4. Liability
We act as an intermediary between you and travel suppliers. To the extent permitted by law, our liability is limited and we are not responsible for the acts or omissions of airlines or other third-party suppliers.
5. Governing Law
These terms are governed by the laws of England and Wales.